Our Commitment to Our Clients and Visitors

CYCG is committed to safeguarding the privacy of our clients and Web site visitors, taking the necessary steps to protect confidential transaction data. Visitors to our site can be assured that CYCG will not disclose their contact information to other parties. Below please find the information gathering and privacy protection practices of CYCG.

Web Site Practices

Information Automatically Logged

CYCG uses server logs to administer its Web site. Server logs are analyzed by commercial tools to provide simple access demographics, including "New vs. Returning Visitors," "Most Frequently Visited Pages," and similar statistical reports. Although some reports may identify particular computers or networks by IP address, this data is for internal use only and is not shared with other companies or agencies (unless required by law).


This Web site uses cookies to track the state of user sessions and to deliver content specific to an individual user's interests. For example, cookies can be used to disable start-up animations that a user may prefer to skip, or to provide a user�s default server name. No personal information is stored in cookies. Although disabling cookies is possible, some CYCG Web site features are not functional without them.

Inquiry Submissions

When site visitors request additional information about CYCG via e-mail through the Contact Us page, the information provided (for example, name, e-mail, and telephone number) is not shared with third parties.

External Links

CYCG is not responsible for the privacy practices or the content of Web sites operated by other organizations, for which there are links on the CYCG Web site.

Customer Information Practices

Customer Registration Forms

To receive or use CYCG market services, all CYCG clients complete a registration form. CYCG uses the contact information in the registration forms to communicate with its clients. Unique and secure identifiers (such as Login ID) are used to verify the participant's identity when logging into CYCG systems for RMR settlements. CYCG does not sell, exchange, or publish detailed client information to third parties.

Software and Data Access

Only registered clients are allowed to download and use the CYCG application software or access settlement data. All clients are authenticated at login by supplying a valid User ID and password. All application and browser communication (including login) is encrypted.

Special Relationships

In the future CYCG may enter into agreements or partnerships with other information providers in order to provide seamless energy-related content to our clients. This Privacy Statement will be amended to account for additional privacy considerations that may arise, such as the restricted sharing of information with allied or affiliated energy-related content providers.

General Practices


The CYCG Web site is distributed over several geographic locations to enhance high availability. Each location has security measures in place to protect against the loss, misuse, or alteration of the information under CYCG control. CYCG periodically reviews and updates its security measures to incorporate more current best practices and technologies.


Web Site Visitors.

If you are a visitor to the CYCG Web site and have questions about this privacy statement, contact CYCG at info@cycg.com.


If you are a client of CYCG and have questions about our privacy statement, please contact CYCG at info@cycg.com.


While CYCG expends extensive efforts to safeguard the privacy rights of our clients and Web site visitors, even when disclosure is required by law, CYCG assumes no liability for inadvertent disclosure.